A referral is not showing up
Make sure the friend submitted the form on the referral landing page and used the correct link.
If a referral is missing from your dashboard:
- Confirm the friend used the correct referral link or QR code.
- Ask the friend to check that the form submitted successfully and they saw a confirmation message.
- Check the Referrals page and make sure you are not filtering by status.
- Try refreshing the page.
If you still do not see the referral, the form may not have been submitted. Ask the friend to try again, or submit the referral manually from the customer's profile page.